Privacy Policy | Pedra Landscaping

1. Introduction

Pedra Landscaping("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://pedralandscaping.ca or use our services.

We operate in Ontario, Canada, and comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. By accessing our website or providing us with your personal information, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect personal information that you voluntarily provide, including:

Contact information: Name, email address, phone number, and mailing address when you request a free estimate or contact us.
Project details: Information about your property, service needs, and project preferences.
Communications: Any messages, feedback, or correspondence you send to us.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

Device information: Browser type, operating system, and screen resolution.
Usage data: Pages visited, time spent on pages, and referring website.
IP address: Used to determine your approximate geographic location.
Cookies and similar technologies: As described in our Cookie Policy below.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

To respond to your inquiries and provide free estimates.
To deliver, manage, and improve our landscaping and hardscaping services.
To communicate with you about your projects, appointments, and service updates.
To send you marketing communications (only with your consent; you can opt out at any time).
To improve our website, user experience, and business operations.
To comply with legal obligations and protect our rights.

4. Cookie Policy

Our website uses cookies — small text files stored on your device — to improve your experience. We categorize cookies as follows:

Strictly Necessary Cookies: Essential for the website to function (e.g., security, form submissions). These cannot be disabled.
Analytics Cookies: Help us understand how visitors use our site so we can improve it. Data is anonymized.
Marketing Cookies: Used to deliver relevant ads and measure campaign performance.
Functional Cookies: Enable enhanced features like saved preferences.

When you first visit our website, a cookie consent banner will allow you to accept or reject non-essential cookies. You can update your preferences at any time by clicking "Cookie Settings" in the footer of any page.

You can also control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

Service providers: Trusted third parties who assist us in operating our website, sending emails, or conducting business (e.g., email delivery services, analytics providers). These providers are contractually obligated to protect your data.
Legal requirements: When required by law, court order, or governmental regulation.
Business transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to the new entity.
With your consent: For any other purpose with your explicit permission.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact form submissions are retained for up to 24 months. You may request deletion of your data at any time.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure hosting, and access controls.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Your Rights Under Canadian Law

Under PIPEDA and applicable provincial legislation, you have the right to:

Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Withdrawal of consent: Withdraw your consent to the collection, use, or disclosure of your information at any time (subject to legal or contractual restrictions).
Deletion: Request deletion of your personal information where it is no longer needed.
Complaint: File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated.

To exercise any of these rights, please contact us at info@pedralandscaping.ca.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Reviews, social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Company: Pedra Landscaping
Email: info@pedralandscaping.ca
Phone: (437) 688-7712
Location: Richmond Hill, ON, CA

You may also file a complaint with the Office of the Privacy Commissioner of Canada.